FAQ

Questions, answered

Everything you might want to know about the assessment, plans, billing, cancellation, refunds and how we handle your data — written in plain language.

The assessment

A 25-question cognitive assessment that returns a score, a percentile rank against your peer group, and a written profile across five dimensions — logic, pattern recognition, processing speed, working memory and focus.

No. MindScore is a self-discovery cognitive estimate inspired by established assessment frameworks. It's designed for insight and training, not clinical diagnosis. It is not a medical or psychological assessment and should not be used as one.

Under ten minutes. Twenty-five questions across five themed blocks, with a checkpoint roughly every five answers so you always know how far in you are.

By design. If you could see how you were doing, you'd start tuning your answers and the result would stop meaning anything. Checkpoints show your pace and progress only — the scoring stays sealed until the end.

Your exact MindScore and percentile rank against your age and education group, a cognitive profile mapped strength by strength, a written explanation of what makes your reasoning style distinct, and a four-week training plan of daily five-minute exercises tuned to your weakest dimension.

Yes. Bear in mind that repeating the same items tends to inflate a score through familiarity rather than genuine change, so treat a retake as practice rather than a cleaner measurement.

Subscription & billing

There's one plan. $1 today unlocks your full report and starts a 3-day trial. After the trial it renews at $39.99 per month unless you cancel. Everything is included — there are no tiers.

Your subscription renews automatically at $39.99 per month, and monthly after that, until you cancel. We show the renewal price before checkout and repeat it on your receipt. Cancel before the trial ends and you won't be charged the monthly rate.

A subscription. The $1 unlocks your report immediately and starts a 3-day trial. If you don't want it to continue at $39.99 per month, cancel before the trial ends.

Your subscription bills in advance and renews automatically at the end of each period until you cancel. We email a receipt for every charge.

New subscriptions are temporarily paused while we update our payment system. Check back soon — we'll show the available payment methods clearly before you purchase.

Cancellation

Email hello@mindscoreai.app with the subject "Cancel subscription" from the address you signed up with. We'll confirm in writing, usually within one business day.

You keep full access until the period you've already paid for runs out, then the subscription simply stops. No further charges are taken.

At least 24 hours before your renewal date, so the request is processed before the next cycle starts.

No. Cancelling is free, and there's no minimum term to see out.

Refunds

If your report isn't genuinely useful, reply to your receipt email within 30 days and we'll refund you in full — no questions asked. This sits on top of any refund rights you already have under your local law.

Reply to your receipt email, or write to hello@mindscoreai.app from your registered address. Include the receipt or the email you purchased with so we can find the payment.

We process approved refunds within a few business days. Once sent, the time it takes to appear depends on your bank or card issuer — typically 5–10 business days.

Privacy & data

Your answers are used only to build your report. We never share or sell them.

Yes. Email hello@mindscoreai.app from your registered address and ask us to delete your account. We'll remove your personal data, subject to records we're legally required to retain, such as payment records.

The Privacy Policy, Terms of Use, Cookie Policy and Subscription & Refund Policy are all linked in the footer of every page.

Still stuck?

Drop us a line — a real person from the team reads every message.

hello@mindscoreai.app