FAQ

Questions, answered

Everything you might want to know about the assessment, plans, billing, cancellation, refunds and how we handle your data — written in plain language.

The assessment

A 25-question cognitive assessment that returns a score, a percentile rank against your peer group, and a written profile across five dimensions — logic, pattern recognition, processing speed, working memory and focus.

No. MindScore is a self-discovery cognitive estimate inspired by established assessment frameworks. It's designed for insight and training, not clinical diagnosis. It is not a medical or psychological assessment and should not be used as one.

Under ten minutes. Twenty-five questions across five themed blocks, with a checkpoint roughly every five answers so you always know how far in you are.

By design. If you could see how you were doing, you'd start tuning your answers and the result would stop meaning anything. Checkpoints show your pace and progress only — the scoring stays sealed until the end.

Your exact MindScore and percentile rank against your age and education group, a cognitive profile mapped strength by strength, a written explanation of what makes your reasoning style distinct, and a four-week training plan of daily five-minute exercises tuned to your weakest dimension.

Yes. Bear in mind that repeating the same items tends to inflate a score through familiarity rather than genuine change, so treat a retake as practice rather than a cleaner measurement.

Subscription & billing

Choose $6.99 USD per week or $49.92 USD per year. Both unlock your full report and training. Payment is charged today through Paddle and renews at the same price and interval until cancelled. There is no trial.

Your weekly plan renews at $6.99 USD every week; your annual plan renews at $49.92 USD every year. Cancel before your next renewal to avoid the next charge. Paddle shows the total before payment and sends your receipt.

A subscription billed at $6.99 USD per week or $49.92 USD per year, depending on your selection. Cancel before the next renewal to stop future charges.

Your subscription bills in advance and renews automatically at the end of each period until you cancel. We email a receipt for every charge.

New subscriptions are temporarily paused while we update our payment system. Check back soon — we'll show the available payment methods clearly before you purchase.

Cancellation

Use the "Manage subscription" link in any receipt — that cancels immediately. You can also email hello@mindscoreai.com with the subject "Cancel subscription" from the address you signed up with, and we'll confirm in writing, usually within one business day.

You keep full access until the period you've already paid for runs out, then the subscription simply stops. No further charges are taken.

At least 24 hours before your renewal date, so the request is processed before the next cycle starts.

No. Cancelling is free, and there's no minimum term to see out.

Refunds

You can request a refund within 14 days of the date you were charged. That applies to your first payment and to each renewal, counted from the date of that charge. Refunds are issued by Paddle, our merchant of record.

Use the "View receipt" or "Manage subscription" link in your purchase confirmation email. You can also email hello@mindscoreai.com from the address on your account and we'll pass it to Paddle for you.

An approved refund goes back to the payment method you used, normally within 14 days. How long it then takes to appear depends on your bank or card issuer.

Privacy & data

Your answers are used only to build your report. We never share or sell them.

Yes. Email hello@mindscoreai.com from your registered address and ask us to delete your account. We'll remove your personal data, subject to records we're legally required to retain, such as payment records.

The Privacy Policy, Terms of Use, Cookie Policy and Subscription & Refund Policy are all linked in the footer of every page.

Still stuck?

Drop us a line — a real person from the team reads every message.

hello@mindscoreai.com