1. Overview
This policy explains what Melodai LLC (“MindScore”, “we”, “us”) collects when you use mindscoreai.app and the MindScore assessment, why we collect it, how long we keep it, and what you can ask us to do with it.
The short version: we use your answers to build your report. We don’t sell your data, and we don’t share it with anyone except the service providers listed below who help us run the product.
2. What we collect
We collect the following, and nothing more than we need:
- Assessment answers. The options you select, and how long you take over each question. This is what the report is built from.
- Profiling answers. Age group, education level, gender (optional — you can decline), and a few self-reported questions. These are used to compare your result against a peer group and to personalise the report.
- Your email address. Entered before your report is generated, so we can deliver it and send you a copy.
- Payment information. Handled entirely by our payment processor. We receive confirmation of a payment and a reference — we never receive or store your full card number.
- Technical data. Device type, browser, approximate region derived from your IP address, and basic usage events, used to keep the service working and to understand where it breaks.
We do not ask for, and you should not send us, special-category information such as health or medical records. MindScore is not a clinical assessment.
3. Why we use it
We use your information to:
- score your assessment and generate your report and training plan;
- deliver the report to you and email you a copy;
- take payment, issue receipts, and handle refunds and cancellations;
- answer your support messages;
- keep the product working — diagnosing errors, preventing abuse, and improving the assessment;
- send occasional product updates, where you’ve agreed to receive them. Every one of those emails has an unsubscribe link.
Where the law requires a lawful basis, we rely on performance of our contract with you (delivering the report you paid for), our legitimate interests (running and securing the service), your consent (marketing email, optional cookies), and compliance with legal obligations (tax and accounting records).
5. How long we keep it
We keep your assessment answers and report for as long as your account or subscription is active, so you can reopen your report, and for a reasonable period afterwards in case you come back.
Payment and tax records are kept for as long as the law requires, typically several years, even if you ask us to delete everything else.
If you ask us to delete your data, we’ll do so within a reasonable period, except for records we’re legally required to retain.
6. Your rights
Depending on where you live, you may have the right to access a copy of your data, correct it, delete it, object to or restrict how we use it, take it elsewhere in a portable format, and withdraw consent at any time. If you’re in the EU, EEA or UK, these rights come from the GDPR. If you’re in California, the CCPA/CPRA gives you comparable rights, including the right not to be discriminated against for exercising them.
To exercise any of them, email hello@mindscoreai.app from your registered address. We’ll respond within the time the applicable law allows. You also have the right to complain to your local data protection authority.
7. Security
Traffic to and from the site is encrypted in transit with TLS, access to production data is restricted to people who need it, and card details never touch our servers. No online service can promise perfect security, but if a breach ever affects your data we’ll tell you and the relevant regulator as the law requires.
8. International transfers
Our providers may process data in countries other than yours, including the United States. Where data leaves the EEA or UK, we rely on approved transfer mechanisms such as the European Commission’s Standard Contractual Clauses.
9. Children
MindScore is not intended for children. You must be at least 16 to use it. We don’t knowingly collect data from children — if you believe a child has given us data, contact us and we’ll delete it.
11. Changes to this policy
We’ll update this page when our practices change, and update the “last updated” date at the top. If a change materially affects you, we’ll tell you by email or in the product before it takes effect.
12. Contact us
Questions about this policy, or about your data:
hello@mindscoreai.app
Melodai LLC
Wyoming, USA